How can we help you?

If you are experiencing difficulties browsing our site, such as being unable to upload photos, errors when sending messages, or connection problems, follow these steps to resolve the problem:

Check these points:

1. Update your web browser:
   Web browsers are regularly updated to improve security and compatibility with modern websites. Make sure you are using the latest version of your browser by visiting the following link: Update your browser. Updates are free of charge. Please note that we do not support older versions of web browsers.
2. Deactivate your advertising blocker (AdBlock):
   Ad blockers can cause problems with our site. If you are using an ad blocker such as AdBlock, please deactivate it temporarily to see if this solves the problem.
3. Activate JavaScript and cookies :
   Our site uses JavaScript and cookies to provide an optimal browsing experience. Make sure that JavaScript is activated in your browser settings and that you authorise the use of cookies.
4. Delete your cache and cookies:
   Sometimes cached data or cookies can prevent the site from working properly. Try deleting your browser's cache and cookies. You can usually do this in your browser settings or preferences.

We use your browser's language settings to display the site in the language you prefer. If the language displayed on the site is not correct, please follow the instructions below to change the language settings of your web browser.

Changing language settings on different browsers

For Google Chrome :

1. Open Chrome and click on the menu (the three vertical dots) in the top right-hand corner.
2. Select Settings.
3. Scroll down and click on Advanced settings.
4. In the Languages section, click on Language.
5. Click on Add languages and select French, then click on Add.
6. Drag French to the top of the list to make it the default language.
7. Restart your browser for the changes to take effect.

For Mozilla Firefox :

1. Open Firefox and click on the menu (the three horizontal lines) in the top right-hand corner.
2. Select Options or Preferences.
3. In the left-hand panel, click General.
4. Scroll to the Languages section.
5. Click on Choose... next to Languages to open the language selection window.
6. Remove all languages, including French.
7. Add French again and move it to the top of the list.
8. Click OK to save the changes.
9. Restart your browser.

For Safari :

1. Open Safari and click on Safari in the menu bar, then select Preferences.
2. Go to the Language and region tab.
3. Click on Add and select French.
4. Make sure that French is at the top of the list.
5. Close the preferences and restart Safari.

The French language should now be properly taken into account.

This situation can arise for a variety of reasons, often linked to security restrictions put in place by the website. Here are a few steps to resolve the problem:

1. Disable VPN, Proxy or Anonymous Network:
   • If you are using a VPN, proxy or network such as Tor, try disabling them and access the site via your normal internet connection.
2. Check the Security Settings:
   • Make sure that your IP address is not suspicious or flagged as a source of hacking attempts. This can sometimes happen if you share your IP address with other users who behave suspiciously.
3. Deleting the cache and cookies:
   • Sometimes your browser's cookies or cache can cause access problems. Delete them and try accessing the site again.
4. Contact Website Support:
   • If you think your access has been blocked by mistake, contact the website's technical support. Explain your situation and request an unblock.
5. Use a different connection:
   • If possible, try to access the site from a different internet connection (for example, via a mobile network or another access provider).
6. Using a different browser:
   • Sometimes certain browsers can have specific problems with certain websites. Try using a different browser to see if this solves the problem.
7. Check for security updates:
   • Make sure your operating system and security software are up to date. Sometimes updates can solve compatibility and security problems.

By following these steps, you should be able to resolve the 403 error and access the desired website. If the problem persists, we strongly recommend that you contact the site's support team directly for help specific to your situation.

To manage your ads (modify, delete, move to the top of the list, etc.), please follow the steps below:

1. Log in to your ToutVendre account:
   • Go to the ToutVendre login page: ToutVendre login
   • Enter your e-mail address and password, then click on "Login".
2. Go to the "My Ads" section:
   • Once you have logged in, go to the My Ads section.
   • You'll find a list of all your ads.
3. Modify an advert:
   • Find the advert you wish to modify and click on "Modify".
   • Make the necessary changes (text, images, prices, etc.).
   • Click on "Save" to save the changes.
4. Delete an ad:
   • Find the advert you wish to delete and click "Delete".
   • Confirm the deletion when prompted.
5. Move an ad to the top of the list:
   • Find the advert you want to move to the top of the list and click on "Move up".
   • Follow the instructions to complete the operation.

1. Via the link in the confirmation email:
When you placed your ad online, a confirmation email was sent to you. To access your ad directly, click on the link in this email.

2. By accessing your account :
You can also find all your ads by logging into your ToutVendre.fr account. Once you have logged in, go to the "My ads" section. You will find a complete list of all your published ads.

3. For ad feeds :
If you want to manage your ad streams, go to the "My ads" section. At the top right of this section, you'll find a drop-down list. Select the feed you want to view and manage your ad feeds.

Beware of scams! Before dealing with anyone, follow these tips:

1. Check the identity of the seller or buyer: Make sure that the person or company you are dealing with is legitimate. Ask for information such as the SIREN number for companies.
2. Ask for a precise estimate: Never accept goods without an estimate detailing every part or service you are to receive. This will protect you from unpleasant surprises.
3. Favour local transactions: Especially for valuable or luxury items. It is often impossible to verify the authenticity of an object on the basis of photos alone.
4. Be wary of gifts of valuable goods: Vehicles, animals and other valuable goods are never given away for free, especially if shipping, storage or customs charges are involved.
5. Avoid anonymous payments: Payments by SMS, Paysafecard, Western Union, Mandat Cash Urgent, Moneygram and other anonymous systems present high risks. Find out more about these money transfer methods and check the identity of the person you are dealing with.
6. Use secure payment services: Platforms such as PayPal offer guarantees under certain conditions. Check with the payment organisation that the transaction is secure and that the conditions of sale are covered by the guarantee.
7. Limit international transactions: Favour transactions within your own country to reduce risk.
8. Do not accept foreign cheques: they can be falsified or stolen.
9. Beware of stereotyped responses: Be wary of salespeople who use standard or generic emails.
10. Usecommon sense: If an offer seems too good to be true, it is probably fraudulent. Refrain from going ahead with the transaction.
11. Protect your personal information: Never reply to messages asking for your bank details, passwords or other sensitive information.
12. Avoid spam: Ignore messages that seem off-topic or contain generic text.

Responsibility of ToutVendre

ToutVendre is in no way responsible for the actions of buyers or sellers. We never intervene in negotiations, transactions, payments or shipping. We do not offer any buyer protection or any certification of sellers and published ads.

Reporting fraud

If an advert appears to be fraudulent, please contact us as soon as possible so that we can take the necessary measures to protect our community.

1. Accessing the [Place an ad] section:Go to the ToutVendre.fr home page and click on the button or link entitled [Place an ad].
2. Fill in the required fields:Fill in all the required fields carefully. A well-written ad with accurate details and quality photos is more likely to attract the attention of potential buyers. Here are a few tips:
   • Ad title: Be clear and precise.
   • Description: Give as many details as possible about the item or service you are offering.
   • Photos: Add clear, attractive photos.
   • Price: Indicate a realistic and competitive price.
   • Category: Select the appropriate category for your ad.
3. Provide a valid email address:A valid email address is required to publish an ad. This address will not be visible to other users, but it is necessary to verify your identity.
4. Ad activation:Once you have completed all the fields and submitted your ad, you will receive a confirmation email. This email will contain an activation link. To verify that you are the owner of the email address provided, follow these steps:
   • Open the confirmation email sent by ToutVendre.
   • Click on the activation link in the email. If the link doesn't work when you click on it, copy and paste it into your browser's address bar.
5. Publication of the advert:Once your advert has been activated, it will be put online and will become visible to all users after a short delay of a few hours.

To ensure that your advert is effective and attracts the attention of potential buyers, follow these simple steps:

1. Choose the right category: Select the most appropriate category for your product or service. This will help users easily find what they are looking for.
2. Write a clear and precise title: Your title should be short but informative. Mention the key elements of your offer, such as the make, model, condition or any other relevant information. For example, "Trek Madone road bike - Excellent condition" is more effective than "Bike for sale".
3. Describe your ad in detail: Provide a full and honest description of your product or service. Mention its main features, benefits, condition, origin and any other useful information. Don't hesitate to include technical details or dimensions if necessary.
4. Add quality photos: Ads with photos receive 10 times more views than those without. Take clear, well-lit photos of your product from different angles. Make sure the images show important details and accurately reflect the condition of the item.
5. Be honest and precise: A sincere and precise description builds trust and reduces the chances of misunderstandings or comebacks.
6. Use relevant keywords: Include keywords that potential buyers might use to search for your product. This increases the visibility of your ad in search results.

By following these tips, you'll maximise your chances of selling quickly and efficiently on ToutVendre.

Your ad will remain online until you decide to delete or deactivate it. This means that it will be visible to potential buyers until you mark the item as sold or remove it manually.

However, please note that we reserve the right to remove your ad without notice or compensation. This action may be taken for various reasons, in particular if the ad does not comply with our terms of use or if there are justified complaints from users.

To avoid unintentional deletion, please ensure that your ad respects our guidelines and complies with our policies.

Placing an ad on ToutVendre is entirely free of charge, with the exception of ads placed via the feed service. If you wish to use the gateway service, please contact us for more information on rates and procedures.

Visibility options

Although placing an ad is free, we offer a number of paying options to increase the visibility of your ads and maximise your chances of selling. These options include, but are not limited to :

• Front pagead: Your ad will be featured on the home page and/or at the top of the search results.
• Moving to the top of the list: Your ad will be regularly moved to the top of the search results for increased visibility.
• Coloured frame: Your ad will be surrounded by a coloured frame to attract more attention from potential buyers.
• Featured in the newsletter: Your ad will be featured in our newsletter sent to all subscribers.

For more details on these options and their prices, please consult our page dedicated to visibility options or contact us directly.

We accept all photo sizes when you place an ad.

On the ad page :

Your photos will be automatically resized to a maximum of 750x750 pixels without being cropped or distorted. This ensures good display quality and an optimal user experience.

On search pages :

The thumbnails of your photos will be displayed at 320x240 pixels. If the dimensions of your photo are not proportional to 320x240, the photo will be cropped to fit this format.

To avoid cropping thumbnails :

If you don't want your thumbnails to be cropped, we recommend uploading photos whose dimensions are proportional to 320x240. For example :

• 1280x960
• 960x720
• 640x480

These dimensions will ensure that your photos are displayed perfectly on search pages without any cropping.

Practical advice:

• Use photo editing software to resize your images before uploading them to our site. This will give you greater control over the final appearance of your photos in your ads.
• Check the quality of your photos: sharp, well-lit images attract more attention from potential buyers.

Search engines (such as Bing, Yahoo, Google...) automatically index websites, including ToutVendre. This means that your ad can appear in the search results of these engines, increasing its visibility and helping you to sell your property more quickly.

However, when you delete an ad from our site, it is not immediately removed from the search engines. It can take several weeks for the search engine indexes to be updated.

We inform the search engines when the ad is removed, but we have no control over how long it takes for their indexes to be updated. In the meantime, your ad may continue to appear in search results. We thank you for your understanding and patience.

Problem : The city displayed on your ad does not match the one you want.

This can happen because the same postcode can be shared by several towns.

Solution: Change or correct the city of your advert

• Go to the advert edition :
  • If you are in the process of placing a new ad, proceed to the next step.
  • If you wish to modify an existing ad, log in to your account, then go to the "My ads" section and select the ad you wish to modify.
• Enter the postcode :
  • Enter the postcode of the town you want in the appropriate field.
• Select city :
  • After entering the postcode, a drop-down list will appear below the postcode field.
  • Select the correct city from this list.
• Save changes :
  • Check that all the information is correct, then save your advert or the changes you have made.

Additional tips :

• Check the drop-down list: If the correct town does not appear in the list, check that the postcode entered is correct.
• Contact support: If you still can't find the right city, contact our customer support via the "Contact us" section at the bottom of the page. Provide all the necessary information, such as the postcode and the city you require.

By following these steps, you should be able to easily correct the city of your ad and ensure that it appears correctly to potential users.

We offer you the possibility of adding a link to your website in your ad published on ToutVendre. To do this, you must also add a link to ToutVendre on the page of your website indicated in the ad.

Steps for adding a link

1. Insert a link to your website in your ToutVendre ad.
2. Add a link to ToutVendre on the page of your website indicated in the advert.

Examples of links

You can find examples of links to add on the following page: logo and links.

Checks in the event of a problem

If our robot does not detect the link to ToutVendre on your web page, check the following points:

• Correct page: Make sure that the web page containing the link to ToutVendre is the one indicated in your ad (avoid redirects or framed parent pages).
• No frames: Do not use frames to display your page.
• HTML code: The link must be in HTML code, not JavaScript. Some web page editors generate links that robots cannot read.
• Source code: The link to ToutVendre.Fr must appear clearly when you display the source code for your page.

Additional assistance

If you are still having problems adding a link to your ad, we recommend that you :

• Contact your webmaster for help.
• Post your ad without a link.

We hope these instructions will help you add links efficiently and without complications. If you have any further questions, please don't hesitate to contact us.

To ensure that your ad is seen by as many people as possible, it is important that it appears at the top of the list of search results. Here's how you can move your ad to the top of the list on ToutVendre :

1. Understanding the order in which ads are displayed :

   Ads are displayed in order of validation, i.e. the most recent ads are displayed first.

2. Use the "Move to top of list" option:

   To move your ad back to the top of the list, you can use the "Move to the top of the list" option available in your ad management area. Here are the steps to follow:

   • Log in to your ToutVendre account.
   • Access your ad management area.
   • Find the advert you want to be promoted.
   • Click on the "Move to the top of the list" option.
3. Frequency and cost :

   This option may be subject to frequency limitations and additional charges, depending on site conditions. Be sure to check the details and any costs associated with this feature in your ad management area.

By using this option regularly, you increase the visibility of your ad and maximise your chances of finding a buyer quickly. For more information or if you encounter any difficulties, please do not hesitate to contact ToutVendre.fr customer support.

When you receive a message about your ad, it is important to know that :

1. No registration required for buyers: Users interested in your ad do not need to create an account on our site to contact you. A contact form is available to facilitate this communication.
2. Message filtering: All messages sent via our contact form are automatically filtered to eliminate gross fraud, insults and spam. However, despite our efforts to maintain a secure environment, we cannot 100% guarantee the accuracy of the information provided by users or the reliability of each request.
3. Checking information: We recommend that you always check the information provided by people who contact you. If any information seems incorrect or questionable, do not hesitate to ask further questions to clarify the situation before proceeding with a transaction.
4. Report abuse: If you receive a message that you consider fraudulent or inappropriate, please report it to us immediately. This will help us improve our filters and protect the community.

We thank you for your vigilance and remain at your disposal for any further questions or assistance.

When you receive a message about your ad, all the necessary information (surname, first name, telephone number, etc.) of the user who contacted you is included in the message you receive.

To reply :

1. Open your email: Go to your inbox where you received the original message.
2. Use the "Reply" function: Click on the "Reply" button on your email to write your reply. This will ensure that your message is sent directly to the email address of the user who contacted you.
3. Check the user's address: Before sending your reply, make sure that the user's email address is correct and appears in the recipient field of your reply.

Additional tips:

• Check your email regularly: To make sure you don't miss any potential messages from future buyers.
• Be precise and courteous in your answers: Give clear information and answer the questions asked by the user.
• Make sure your email is working: Make sure your inbox is not full and that your outgoing messages are not blocked by spam filters.

By following these steps, you'll be able to respond effectively to messages about your ads on ToutVendre.Fr.

To change your password, follow these simple steps:

1. Log in to your account :
   Go to ToutVendre and log in to your account using your login details.
2. Go to the change password page:
   Once logged in, click on [MY ACCOUNT] at the top right of the page. Select the "Password" option. This will take you to the change password page.
   You can also access this page directly by clicking on this link: Change mypassword
3. Enter and confirm your new password:
   On the change password page, enter your new password in the field provided. Make sure you choose it carefully and securely. Then confirm your new password by entering it again in the field provided.
4. Confirm your changes:
   Once you have entered and confirmed your new password, click on the confirm button to save the changes.
   Your password will then be updated and you will be able to use it the next time you log in.

If you've forgotten your password, don't worry. Just follow these simple steps:

1. On the login page, click on "Forgot your password".
2. Enter the e-mail address associated with your ToutVendre account.
3. You will receive an e-mail containing a link to reset your password.
4. Click on this link and follow the instructions to choose a new secure password.

If you don't receive an email, make sure you check your spam folder and make sure you are using the email address associated with your ToutVendre account. If you still can't find the email, please check that emails from ToutVendre are not being blocked by your email provider.

If you wish to unsubscribe and delete all your information, please follow the steps below:

1. Click on this link to go to the unsubscribe page: Unsubscribe page.
2. On the unsubscribe page, enter your e-mail address and password to check that you are the owner of the account.
3. Click on the "Unsubscribe" button to confirm your request.

Forgotten your password?
If you've forgotten your password, don't panic! Follow these steps to recover it:

1. On the unsubscribe page, click on the "Forgot your password" link or button.
2. Enter your e-mail address in the field provided.
3. You will receive an e-mail with instructions on how to reset your password.
4. Follow the instructions in the e-mail to create a new password.
5. Return to the unsubscribe page and log in with your new password to complete your unsubscription.

The feed service is a system designed for professionals, enabling several ads to be displayed simultaneously and updated automatically. Here's how it works:

1. Creation of the export file: The professional generates an export file containing the ads.
2. File hosting: This file is placed on the professional's website.
3. Processing by our robot: Our robot regularly retrieves and processes this file to ensure that ads are always up to date on our platform.

How do I add a feed?

1. Registration: First of all, register on our site by clicking on the Log in button in the top right-hand corner of the home page.
2. Accessing your account: Once you have logged in, go to the [My Account] menu.
3. My Feeds section: In your account, go to the My Feeds section.
4. Add a new feed: In the [Add my feed] section, you'll find the technical specifications needed to create your feed. These specifications describe the file format and the information to be included for optimal integration.
5. Configuring the feed: Follow the instructions to configure your feed correctly and make it accessible from your website.
6. Validation: Once the feed has been configured, our robot will start to retrieve and process your ad file.

Why use the format provided by ToutVendre?

The feed format provided by ToutVendre is designed to offer better integration and visibility of your ads on our site. By using this format, you increase your chances of multiplying your contacts and sales. We strongly advise you to adopt this format to maximise the impact of your ads.

Link to technical specifications

To set up the flow, please consult or provide this link to your technical service provider: Technical specifications

Need more help?

If you encounter any difficulties or have any further questions, please do not hesitate to consult our help centre or contact our technical support team. We are here to assist you and ensure that your ads are always up to date and visible to your potential customers.

In short, the feed service allows you to manage your ads efficiently and automatically, saving you time and improving your visibility on our platform.